You will help shape abillion’s experience with user research, and be the voice of our users.
Our focus is on making the app effortless to use, help people get started effectively, from their very first experience and all throughout their journey to adopting a plant-based lifestyle. Success means you uncover areas in our product (along with other user touch-points/communication such as emails, marketing campaigns, app store communication etc) that can bring real value to our users and areas where we confuse and make it hard for them to use abillion for its intended purpose. You will be the voice of our user in the team. Your findings will ground us in the reality of what users value, and how they employ our app to support them in their day-to-day life.
If you are keen to learn and grow together with our team and are excited about the impact you will be making on the plant-based movement, we want to hear from you!
- Prioritise projects based on user needs, business impact, duration and complexity
- Develop well-crafted research plans with clear research objectives including usability research screeners and discussion guides
- Recruit targeted end-users for specific research studies and moderate one-on-one usability sessions
- Present research findings to the larger team in clear and organised reports and provide actionable insights
- Help develop and implement quantitative surveys (as and when required)
- The numbers in brackets indicate the weighted importance of each on a 5-point scale (higher = more important). These weights reflect how candidates are evaluated, so make sure your application/portfolio illustrates your prowess in the highest-weighted skills and traits
- [5/5] Be comfortable talking to potential users, existing members in user interviews and usability testing. You have a knack for summarising research in a concise way to share with teammates.
- [5/5] Experience with technical or professional writing. This experience can come from many paths, e.g. a background in journalism, technical writing, research, etc.
- [4/5] Strong reasoning and logical deduction skills. Specifically in your ability to deconstruct user behaviour and understand what can and cannot be concluded from a usability research (typically this is qualitative think-aloud test session).
- [3/5] Experience at some level of usability research (e.g., conducting think-aloud usability test sessions, writing findings).
- [2/5] Familiarity with consumer apps and especially its jargon (can be from experience with web development, design, research, writing, etc.).